FAQ

  • When should I take the test?

    As soon as you can :). Rest assured, you don’t need the “perfect night” to conduct the test. 🌙

  • Is Tatch covered by insurance?

    Not at the moment. Hang in there – this is something we’re working on for you.

  • What does Tatch do?

    The Tatch experience can be summed up in four steps:

    • Test your sleep at home 💤
    • Get your personalized sleep report 📝
    • Consult with our sleep specialist 👩‍⚕️
    • Retest as needed 📦

  • After my test, how can I schedule my Sleep Consultation?

    After your test, you’ll be provided a link in your email inbox to schedule an appointment with our sleep specialist. 📆

  • I never received the Welcome To Your Tatch Sleep Experience email.

    Please check your junk mail. If you don’t see the email there, you can reach out to support@tatch.com and we’ll make sure you get it. You can also green light/ white list support@wesper.co in your inbox to make sure you receive our emails. 📧

  • Where can I download the Tatch app?

    Here is the link to download the Tatch app. Please make sure you have the Testflight app installed first.

  • What signals do the patches measure?

    The patches measure your snoring, breathing quality, body positions, restfulness and sleep time. 💤

  • How is the sleep kit made?

    We’re incredibly proud of our craftsmanship. Each sleep kit is handcrafted in New York and ethically recycled. There is no plastic involved in the patch assembly. 📦

  • How do I get another sleep kit sent to me?

    You can return the sleep kit you have (using the return label provided) and we’ll send a new one your way! 📦

  • I need help setting up Wesper

    Please go to wesper.co/setup or email support@tatch.com and we’ll help you out. ✉️

  • What's included in a TatchSleep Kit?

    A TatchSleep Kit includes two wireless patches, an easy to follow Setup Guide, a custom QR code, and a prepaid return label. Not to mention, access to our dedicated customer service team and Sleep Specialist. 👩‍⚕️

  • Where can I download the Tatch app?

    We’re currently available via Testflight but we’ll be making our way to the app store soon. 🤳

  • Which device is Tatch compatible with?

    Tatch is compatible with all iPhones running iOS 12 or higher.

  • My patches are experiencing issues.

    If you experience any issues with your patches, simply give us a shout at support@wesper.co and we’ll replace or repair them free of charge. 🎁

  • What do you mean by "100% Satisfaction Guarantee"?

    If you’re not satisfied, we’re not satisfied. Email us at support@wesper.co to see how we can make it right.